The Level 2 Certificate in Customer Service for Health and Social Care Settings provides the learner with the opportunity to study a range of topics from four main areas: customer service, communication, needs of customers and teamwork. 

The main benefits to this nested approach:

  •  It enables learners to achieve in bite sizes and be certificated in preparing to deliver good customer service ie employer and customer expectations of conduct, communication, competency and commitment. 
  •  This will ensure that learners can gain some certificated achievement in understanding the specific needs of some customers.  How they identify and support those specific needs with care, compassion and integrity. 
  • It will enable learners to make an informed decision about progression into further study for the health and social care industry, from their self development and assessment, throughout the course. 


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